About the Support category

Support
1

Have a technical question, need help with your server.

Post here

2

I have been asked by Roon support to send logs to them. My core is on a CX AMS3.1; can you please tell me how to extract the Roon logs from the CX?
Thanks
Colin

3

Hi All,

My CX & Ex won’t show up on my network on my Antipodes, I have turned off at the mains and restarted my server and router several times but still won’t show oThey connect to Roon and play perfectly but have disappeared off my Antipodes, has this happened to anybody else, any ideas how to fix.

Thanks,

Lee

4

Hi there
I have an s30 I am using as server and player. .The source in player settings is s30 the App is Squeeze but in Server settings App field is 'Not available" .I cannot get it to accept Squeeze in there? Can get details of music being accessed from ssd stream but no sound. Help

5

Hi,
Just bought a K50. The installation is quite easy. I inserted my two SSD drives and then I turned on my server.
I’m used to work with servers cause I have a NAS. So I found quite easily the IP address ans tried to get the server page. To load the page it takes about one or two minutes. Then the page appears and I can’t do anything on it. I can’t update, upload files… nothing
When I try to update a file after a while I have an error message “cant’ open the page”.
I tried to use my antipodes et the setup page of antipodes web site: they can’t find my K50.
I followed all recommandations of the troubleshooting antipodes advices.
In conclusion I can’t do anything with my “new server”. Really annoying.
To be complete. in my explanation, I shut down my firewalls, iCloud relay too… no changes
Any ideas? In my opinion I think I need a team support to go through this problem

6

Hi,
I use the Oladra in the G3 version with the DAC 200 from T&A.
The following ‘problem’ has repeated itself with me:
I built a new hi-fi cabinet and rebuilt it here and there. When the Oladra is on and I unplug the USB cable from the DAC, then plug it in again and switch the device on, music is played, but the music sounds totally empty. If I then shut down the Oladra, turn the DAC off and on again, then turn the Oladra on, the sound is full and audible again. Can anyone tell me what is happening? It’s a bit annoying in this price range.