thanks for your update, I have an appointment in 15 minutes for a Remote Session, is this still necessary ??
Yes, as we will obtain further info
Just a bit more info. While some problems encountered were do to multiple subnets, and were readily fixed. There is a different network problem affecting around 6 users that we initially thought was a subnet issue, but it is something else. As soon as we get access to one of the user’s with this problem, we will test a fix.
I had an appointment at 12:00 am German Time in my understanding is that now. I have the Anydesk open but nobody is there …Must I change something
What is the nature of this other network problem, as some of us are trying to gather more background information about our network setups to assist with the troubleshooting process.
OK, we have found the issue. Gretsche was incredibly helpful, making it easy for us to figure it out.
Just a little basic explanation first. Typically, each of your devices gets a private ip address on your network from your router (DHCP server), and your router presents a single public IP address to the internet covering all of your devices.
So lots of private ips - one for each device - and one public ip address. Getting this information allows us to figure out who has what and then make myantipodes.com and the myantipodes page work.
Things changed with ipv6. ipv6 is just a way to provide more ip addresses to the world because it was running out of ipv4 addresses. But we don’t have that problem in NZ and so no ipv6, and our only real world experience with ipv6 is through our overseas users.
What we have found is that some routers present multiple public ipv6 addresses to the internet - as opposed to just the one. So the code we use to make sense of which devices relate to which other device, etc needs a change to cope with this.
As mentioned, we have just six users with this problem but it could eventually expand to many more. We have now written the new code and we will test it here. But we will need to get into one of the problem devices to properly test it. It is 2am where Gretsche is so we can’t do that test right now for him but we will hopefully find another ‘guinea pig’ soon and report back.
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Good Morning,
The Long Night seems to be worth ist. Now i can reach the K50 immediately via myantipodes and change sertings is also possible now…thanks…
Seems like the issue is fixed.
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Great we found someone willing and able to assist with testing. IPv6 will become widely spread, so glad to see this issue is now fixed by Antipodes. Good work.
There is still a bug when trying to make the CX server only; i can’t switch the player app off as i still get the following message:
Thanks, will a new version be pushed to our servers automatically? I have not installed the current release because I don’t want to lose access to my music.
Dealing with DHCP, DNS and IP addresses is a nightmare. I just want a plug and play solution without having to have a detailed understanding of the IT stuff behind the scenes.
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Same thing for me. All this stuff about DHCP, DNS and IP address is confusing me. I will stay with the old version which works very well on my K40. I’m a music lover, not an IT specialist.
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I agree its all about music but for me ist was to late…i pressed the Update Button an than the film started……
There are no musical benefits its only the menue structure that changed…so you can wait until the update is matured enough…
I am also not an IT Specialist, i just installed the remote Software on my Computer an the Rest was done by the capable staff from Antipodes…thanks for that on this place…
I understand the sentiment, but it’s 2022, so a little time spent understanding such simple concepts can almost certainly reduce future headaches. Those of us who do understand these concepts tend to be the ones who don’t have to worry about missing out on the music because our networks have been properly configured. We don’t fear the next update.
Knowledge tends to set one free while the lack of knowledge tends to keep one captive.
Different protocols at play.
Don’t know what you mean? How can I see the files on my network, and Roon can see my files, but myantipodes.com can’t see it.
It’s never been like this before.
The way these devices are discovered on the network is different. I am unfortunately not offering you a solution just explaining how that can be.
Home networks lack a central repository from which networking services can be found on each server. The internet and corporate networks have DNS for that purpose but DNS needs to be maintained. Someone needs to update the DNS database each time a new service is added.
Things are different at home with servers instead announcing themselves and their capabilities. Each announce themselves in different ways.
The method by which Antipodes announces that their servers are running on network is different from how Roon discovers Roon endpoints running on your network. The method by which Macs announce and find Macs and printers on your network is different as well.
There’s a glitch now somewhere that’s preventing myantipodes from discovering your Antipodes servers. This only looks for these servers announcing themselves on the network as Antipodes servers. It doesn’t check whether there are apps running on those servers.
This mess is actually called “zero configuration networking”. This lists the multiple ways this is performed.
Celts88
I have to disable my Norton VPN and firewall to see the server and player for my K50 and be able to reach the dashboard on my laptop. I just use my IPad which has no antivirus software or VPN and have no issue accessing the dashboard since they fixed the IP protocol.
I cannot use my VPN and open myantipodes.com. I have a K50. I can directly enter the web address with VPN enabled and go to the dashboard. Prior to AMS4, I bookmarked the separate addresses for server and player. After AMS4, there are still separate addresses, but a single address I bookmarked, since it is a consolidated view with different dashboards with different tabs and associated addresses. If you recall prior web address, you may try directly entering it. Your computer may automatically populate it as you start web address. If it does, but does not take you to dashboard but to another device address, you can try manually changing the last numbers on the web address. I have a M1 iMac. By going to System Preferences>Network, I can see the my ethernet and Wi-Fi connected addresses. If your computer doesn’t try to auto-populate a web address, you can use that info to give you basic address and try changing last numbers in web address for your connection to see if you can reach Antipodes dashboard. I am sure those far more knowledgable than I can offer a more elegant solution, but it was what I did as a kludge till I figured out I needed to turn off my VPN if I wanted to utilize myantipodes. Out of curiosity, does Roon open for you and show Audio Zone(s) for you to select and play music?
Exactly right.
When we don’t know the addresses of our server and player, discovering them via My Antipodes is helpful. But once we know the IP addresses, there is no need to visit My Antipodes.
My Player’s IP is 10.0.0.216. I can get to the Solution dashboard using the link that follows. This will method will work regardless of whether a VPN is used.
I had the connection problem after upgrading my K30 and EX. I turned off ipv6 in my router and rebooted my modem and router and K30, EX… After a bit it started connecting.