Can't read ripped CD

Support
1

It was fine before it isn’t.

today I inserted a CD, ripped via AMS. The following procedures were completed

01/04/2025 14:31:47 - Starting Auto Ripper…
01/04/2025 14:31:47 - Ripping from /dev/sr0
01/04/2025 14:31:47 - Vendor : PIONEER
01/04/2025 14:31:47 - Model : BD-RW BDR-X13JX
01/04/2025 14:31:47 - Revision : 1.04
01/04/2025 14:31:47 - Maximum Pass Duration Limit: 1800 seconds

01/04/2025 14:31:48 - Using your Internet connection to get metadata for ripped discs.

01/04/2025 14:31:48 - New disc has been inserted into this drive…
01/04/2025 14:31:48 - Checking the disc type now - Please wait…
01/04/2025 14:31:50 - Starting to rip this Audio Disc…
01/04/2025 14:31:50 - Pass Number: 1
01/04/2025 14:31:51 - Grabbing entire CD - Total Tracks: 09
01/04/2025 14:31:51 - Starting a new ripping process…
01/04/2025 14:31:53 - Using Advanced Meta-Data API to determine this release
01/04/2025 14:31:53 - Please wait a minute for this to complete…
01/04/2025 14:31:55 - There was some type of error during and/or with this request - Can not get any meta-data…
01/04/2025 14:31:55 - Unable to determine this release based on the Disc TOC & Other Identifiers
01/04/2025 14:31:55 - Reading the release to begin the Acoustic Fingerprint Analysis Process…
01/04/2025 14:31:55 - Grabbing track 01
01/04/2025 14:33:06 - Grabbing track 02
01/04/2025 14:34:00 - Grabbing track 03
01/04/2025 14:34:47 - Grabbing track 04
01/04/2025 14:35:47 - Grabbing track 05
01/04/2025 14:36:45 - Grabbing track 06
01/04/2025 14:37:29 - Grabbing track 07
01/04/2025 14:38:09 - Grabbing track 08
01/04/2025 14:38:54 - Grabbing track 09
01/04/2025 14:39:48 - Starting the Acoustic Fingerprint Analysis Process now…
01/04/2025 14:39:48 - Please wait a minute for this to complete…
01/04/2025 14:39:48 - Calculating the Acoustic Fingerprint - Track 01 of 09
01/04/2025 14:39:48 - Calculating the Acoustic Fingerprint - Track 02 of 09
01/04/2025 14:39:48 - Calculating the Acoustic Fingerprint - Track 03 of 09
01/04/2025 14:39:49 - Calculating the Acoustic Fingerprint - Track 04 of 09
01/04/2025 14:39:49 - Calculating the Acoustic Fingerprint - Track 05 of 09
01/04/2025 14:39:49 - Calculating the Acoustic Fingerprint - Track 06 of 09
01/04/2025 14:39:49 - Calculating the Acoustic Fingerprint - Track 07 of 09
01/04/2025 14:39:49 - Calculating the Acoustic Fingerprint - Track 08 of 09
01/04/2025 14:39:49 - Calculating the Acoustic Fingerprint - Track 09 of 09
01/04/2025 14:39:50 - Using the Acoustic Fingerprint Analysis Process to determine this release
01/04/2025 14:39:50 - Please wait a minute for this to complete…
01/04/2025 14:39:51 - The Acoustic Fingerprint Analysis Process was unable to determine this disc…
01/04/2025 14:39:51 - Even after using the Acoustic Fingerprint Analysis Process - We were unable to determine this release
01/04/2025 14:39:54 - Completed & ejected this disc

But somehow there no results under “unidentified albums”

I can see the used storage of the ssd went up but it went down again after rebooting the oladra, like nothing happens.

I tried to use another USB port / another disc (both can’t be identified) but same result.

Any input is highly appreciated. :smiley:

UPDATE 01/05: Today I tried another CD and I’m pretty sure the meta-data for this release is available online but the same result so the suspect is more obvious and should be the backend service. Hopefully @MarkCole can shed some lights on this.

2

Is this CD a new release? It looks like it was unable to determine what the album was. This can happen when no one else has ripped it yet. Or it could be that the backend service is down so it can’t retrieve any data.

You can try another disc just to make sure everything is working.

Edit: I just noticed another user posted with a similar issue. That likely means the backend service is down. It will come back.

1 Like
3

Hi Kenny,

thanks for your reply.

based on previous experience, even there’s no meta-data applied to the release, there will always ripped files that can be accessed via the “unidentified album” folder but not this time and yeah I just realized there’s another member encountered similar issue with ripping but I feel like he’s still able to access the files? I’m not sure (Update: after re-reading his issue, I’m sure we’re facing the same issue as his ripped files are under “.tmp” folder which should be hidden by default). My case is that the folder is empty after the ripping. I tried 3 different CDs which were released in 2013, 2022 and 2024 respectively.

I’ll wait for a few days and try to rip one of them again and see.

4

The same happens with my k50, I reported it on this forum many months ago and Mark Cole replied to contact the assistance service. But the assistance service here in Italy is only available during the night hours and in addition the k50 is not in the house.

1 Like
6

So the issue persists on your K50? :woozy_face:

7

Hello All,

I have exactly the same issue with my K41 G4.
It stopped getting meta-data on Januari 1st at about 5:00 PM (Amsterdam/Europe).
I’ve send an email to Antipodes and received a quick response from Mark Cole.
Mark advised me to book a support session in order to upgrade to AMSv5.0.1 because there is an update for the ripper in v5.0.1
My session is booked for next monday.
I will let you know if this helped.

Regards,
Marco
Netherlands

8

There is another thread on this…

The Meta Data provider is currently down, we are working with the provider to rectify this issue.

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