Issues with Ripping CD with K10

Support
1

Hi everyone. I own a Kala K41 and I am trying to rip a CD with an ASUS CD drive (connected to the K41). Everything went really fine until Christmas.

We went away for a few days for the Holidays and I switched off my entire system.

When I came home from the Holidays and I tried to rip a CD, ar first I could not find the “scan” folder and could not find any metadata for any CDs.

I am now able to see the “scan” folder but my latest ripped CDs are still missing.

Also when I rip a CD it cannot find any metadata. I’ve tried with three different ones and this is the error that I get:

01/06/2025 16:04:40 - There was some type of error during and/or with this request - Can not get any meta-data…
01/06/2025 16:04:40 - Unable to determine this release based on the Disc TOC & Other Identifiers
01/06/2025 16:04:40 - Reading the release to begin the Acoustic Fingerprint Analysis Process…
01/06/2025 16:08:44 - Using the Acoustic Fingerprint Analysis Process to determine this release
01/06/2025 16:08:45 - The Acoustic Fingerprint Analysis Process was unable to determine this disc…
01/06/2025 16:08:45 - Even after using the Acoustic Fingerprint Analysis Process - We were unable to determine this release

Can someone help please?

Thanks,
Franco

2

Currently the Meta Data provider API is currently down.
We are working with the provider to have this rectified.

3 Likes
3

Thanks Marc. Any idea of where the files of the ripped CDs could have gone (or are you saying that they’ve never been ripped because of the service failure)? Thanks.

4

All I’m saying is that there is an API issue with the Meta Data provider for ripping CDs, that is that ripping will not bring the artist and track info.
Any other issues will require a remote support session with the tech team.

5

Hi Franco,

You can find the files as .wav files in the .tmp directory.
Because the meta-data api is down, they are not converted into .flac files.
The .tmp directory is cleaned up every time you reboot your Antipodes.

Regards,

Marco
Netherlands

2 Likes
6

Hi MarcoNL / Frankie,

looks like we’re facing the same issue. I’ll just wait for the service back alive and try again.

Wade

1 Like
7

Thanks @MarcoNL . When do you expect the service to go live again?

8

Hi Frankie,

According to @MarkCole his post, the Antipodes team is working on it.

Marco

1 Like
9

When will it be back on again? Do we know?

10

Will know more next week, will update here once I have more information

1 Like
11

Any news on this issue?

12

Still in progress with the 3rd party API supplier.

13

I have had notification that this issue has been rectified.
I am not in the office, if someone could test and report back here, that would be great.

1 Like
14

Works for me. Thanks!

On a similar theme, how can I clear the ripping logs, so I don’t have to scroll all the way down to find the current ripping information?

15

It worked perfectly for 4-5 CDs but it stopped working now. Don’t know what happened but it seems not to be able to identify metadata.

16

Confirmed. Metadata are still not working. :frowning:

17

I ripped 5 CDs just now with no a problem, so maybe it is an intermittent issue? If it makes a difference, the CDs were not recent releases.