K50 cannot be updated to AMS v5.0.0

Support
1

Hello: I have entered myantipodes of my K50 and I have seen that the new version appeared ready to update. I have tried to do it on both Mac and Windows and this notification appeared.

IMG_1705
IMG_17054032×3024 1.58 MB

I have tried to remove the Firewall, turn off the computer, the router, turn it back on, etc.
I have re-entered myantipodes and the possibility of updating no longer appears.
IMG_1706
IMG_17062016×1512 1.07 MB

I have a Muon Pro System installed. Can this be the problem for a good connection to myantipodes? Or is it better to make an appointment with support?
Thanks

2

That’s currently the only way to get your device updated. Automatic updates were disabled.

3

Thank you very much for your prompt response.
I’ll make an appointment