My DX warranty states dx3 for #000476 but my antipodes says ver 2.7 model d1. Which do I own

Failed to get upgrade from software manager to 3.1 still 2.7 but noticed this conflict of my DX description. Which do I own dx1 or dx3, is this a software manager problem, or is this effecting my upgrade?

There is no conflict, you have a DX3, with v2.7 software, Roon version D1.
It is likely that the Antipodes update trigger is not on your device, I can remote in and set this for you, please follow the instructions here for me to gain remote access.

Remote Support Instructions

Thx my any desk code sent by pm email