Dear Support folks from Antipodes,
I have a K50 since many years but never installed it since I was busy changing location.
I will be in my new location (Portugal) from 21 to 31/10 and would like to get your support through online session as Teams to help me with the installation and setup.
The K50 is installed but I cannot see it on my network network to go further…
I tried various RJ-45 cables… same result…
I guess this is something linked to the fact that I connect the K50 to the switch with a wire and using WIFI with my mac. Somehow I noticed these have two different sub networks…
Anyway this starts to be to complicated for me and I need help as I would like to make it work in the coming two weeks including a S10 MELCO data switch I also invested into.
Can a support session be organised during Portugal time zone? What is your advises and proposals?
Kind Regards,
Patrick.
You need to remove the sub-networks, if you are using a wifi extender turn off DHCP.
Book a session for remote support here…