Squeeze volume changes randomly

Squeeze
1

Kia ora te whanau

I have a G4 K50 AMS V5 running Squeeze server and player. I had been experiencing some intermittent problems with my system wheer one channel would go silent. I have been troubleshooting my DAC and power amps (I run direct from my Kassandra to MusikLab M300s) with no conclusive result. The fault didn’t seem to follow the either channel on the DAC or the channel on the power amp. I had been running USB from the K50 to the Kassandra, and as part of the troubleshooting, swapped the output to AES. Things had been going fine one AES until the problem described below.

Today while playing music Squeeze reandlony reduce the volume, around 25 ‘units’ on the Squeezer app. This happened a couple of times from various volume levels. I rebooted both the server and player apps and the same thing is happening. The starting volume ranged from 60 to 40, so the issue seems independent of that factor.

Thank goodness it was reducing rather than increasing the volume.

Has anyone experienced something similar? Any thoughts? I’m now thinking the previous issues may be related to this one.

Thanks

2

Tēnā koe, e hoa

Are you using the volume control of the software rather than the hardware?
Sounds like it, but just want to confirm.
Is your AMS v5.0 or v5.0.1.
You may wish to book a support session to update to v5.0.1 if not already.

3

Tēnā koe Mark

I’m on MASv5.0.1

Cheers

4

Doh, typo, I’m on AMSv5.0.1, and I’m using software volume control. I don’t own a pre-amp.

5

Hi @MarkCole, any thoughts? Cheers

6

Sorry, I have been away from the office.
I will need to do some further testing, our developer is investigating.

Have you tried a different remote app or the Squeeze web interface and experienced the same issue?

7

Kia ora Mark

I’ve been doing more diagnosis and the issue appears to be related to Squeezer.

Since I stopped using that I’ve had no issues with the volume reduction / channel cut out.

I’ll keep an eye on things over the coming weeks.

Cheers

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