Squeeze volume changes randomly

Squeeze
1

Kia ora te whanau

I have a G4 K50 AMS V5 running Squeeze server and player. I had been experiencing some intermittent problems with my system wheer one channel would go silent. I have been troubleshooting my DAC and power amps (I run direct from my Kassandra to MusikLab M300s) with no conclusive result. The fault didn’t seem to follow the either channel on the DAC or the channel on the power amp. I had been running USB from the K50 to the Kassandra, and as part of the troubleshooting, swapped the output to AES. Things had been going fine one AES until the problem described below.

Today while playing music Squeeze reandlony reduce the volume, around 25 ‘units’ on the Squeezer app. This happened a couple of times from various volume levels. I rebooted both the server and player apps and the same thing is happening. The starting volume ranged from 60 to 40, so the issue seems independent of that factor.

Thank goodness it was reducing rather than increasing the volume.

Has anyone experienced something similar? Any thoughts? I’m now thinking the previous issues may be related to this one.

Thanks

2

Tēnā koe, e hoa

Are you using the volume control of the software rather than the hardware?
Sounds like it, but just want to confirm.
Is your AMS v5.0 or v5.0.1.
You may wish to book a support session to update to v5.0.1 if not already.

3

Tēnā koe Mark

I’m on MASv5.0.1

Cheers

4

Doh, typo, I’m on AMSv5.0.1, and I’m using software volume control. I don’t own a pre-amp.

5

Hi @MarkCole, any thoughts? Cheers

6

Sorry, I have been away from the office.
I will need to do some further testing, our developer is investigating.

Have you tried a different remote app or the Squeeze web interface and experienced the same issue?

7

Kia ora Mark

I’ve been doing more diagnosis and the issue appears to be related to Squeezer.

Since I stopped using that I’ve had no issues with the volume reduction / channel cut out.

I’ll keep an eye on things over the coming weeks.

Cheers

1 Like
8

Morena @MarkCole

As mentioned I stopped using Squeezer and had no issue with the random volume reduction. I tried using Spotify to see if the channel cut-out was related to the streaming service, and Spotty exhibits the same issues.

So it appears the issue is independent of the of the streaming service itself. The random volume change could be an unrelated Squeezer problem as this has not recurred since I stopped using that software.

I don’t think it is an amplifier problem as there is no clicking from protective relays, and sometimes the channel will drop out and come back 4-5 times in 20-30 seconds.

I think the issue is in the DAC or K50. I’ve swapped the DAC output to see if the issue follows that swap and keep you posted.

Cheers

9

Does this ever occur when controlling Squeeze only from the browser? (And by only, I mean with all other control apps terminated).

10

Hi @kennyb123, not sure, I only used the Squeezer app on my Android phone, and I haven’t tried any other remote apps. I want to get the channel cutout sorted first. Cheers

11

Process of elimination might help you get that sorted out. That’s why I suggested using a different method to control Squeeze.

12

Sorry, now I understand the question. The single channel cutout happens when using the browser to control Squeeze. Since I’ve stopped using Squeezer the both channel volume reduction hasn’t re-ocurred.

13

Sorry I missed that you were having a separate issue. I’m leaning towards thinking that it’s a software issue.

Just taking some wild guesses here…

Go to the Player settings for Squeeze and try the following:

  • Set Volume Gain to none
  • Disable alarms
  • Click Extra Settings
  • Select Audio from the dropdown
  • Set Volume Adjustment/Replay Gain to No Volume Adjustment.

No idea if these changes will help but maybe we’ll get lucky.

14

Thanks for the suggestion @kennyb123. Unfortunately I don’t run a pre-amp instead using the digital volume control in Squeeze.

Further testing (hard when the fault is intermittent) indicates the issue is independent of the input to the power amp. I’m doing some further testing to isolate that component as the culprit.

Will keep this thread posted.

Cheers

15

I understood that and factored it into my recommendation. I don’t believe that any of these will take away your ability to control the volume with Squeeze.