Unable to obtain meta - data for cd

Support
1

Hi

Don’t think this is an Antipodes issue but perhaps someone has experienced it and can help. I have been trying for three days now to rip some new cds. I keep getting the following message.
08/22/2024 10:18:38 - Advanced Meta-Data API is currently not available - Please trying again later…
08/22/2024 10:18:38 - Acoustic Fingerprinting Analysis Process was unable to be performed on this release…
08/22/2024 10:18:42 - Completed & ejected this disc

I am using Roon as server.

Any suggestions.

2

Hi there, we are aware of an issue currently affecting ripping.
The API communication with the 3rd party data base is failing, we are awaiting information from the data base provider.
Once they have this rectified, I will communicate back in this thread.

3

I had a ripper issue where the title of the song was too long and was ripped into a temporary file.

4

We have been advised the the domain is down for the meta data supplier, they are working on bringing it back online, patience at this point is required.

1 Like
5

I have been advised that the service is now up.
I would appreciate your assistance, if you could report back here that indeed performing a rip is possible.

6

Thanks Mark

Confirming ripping successful.

Cheers

7

I successfully ripped 3 CDs (one double and two singles). However, on the double CD, it ripped both CDs to the same folder (correctly), but the numbering was the same for both CDs (01, 02, 03 etc.), so the playlist was merged together in an alternating fashion. Although this is my first time ripping to a K21, my past experience with a DX (with older software) was a numbering system of 101, 102, 103 etc. (for CD1) and 201, 202, 203, etc. (for CD2). Also, it would be nice if the Antipodes app told you when the ripping was complete (in case you are in a different room). Currently the last message shown in the ripping screen is “Using your internet connection to get metadata for the ripped discs”.

8

Interesting quirk, 1st disc ripped successfully no problems. 2nd disc was unable to be identified but ripping completed. But Roon has all the data including artwork??

9

The disc ripped but the data was unable to be located by the meta data provider, Roon mete data picked it up