CD Ripping Issue again

Support
1

I am trying to rip a CD Box set but I am getting a message that Advanced Meta-Data API is currently not available and so will not rip any CD in the set. Is this a similar issue we’ve had before?

Thanks, Paul

11/03/2025 13:25:37 - New disc has been inserted into this drive…
11/03/2025 13:25:37 - Checking the disc type now - Please wait…
11/03/2025 13:25:40 - Starting to rip this Audio Disc…
11/03/2025 13:25:40 - Pass Number: 1
11/03/2025 13:25:41 - Grabbing entire CD - Total Tracks: 07
11/03/2025 13:25:41 - Starting a new ripping process…
11/03/2025 13:25:49 - Using Advanced Meta-Data API to determine this release
11/03/2025 13:25:49 - Please wait a minute for this to complete…
11/03/2025 13:25:50 - Advanced Meta-Data API is currently not available - Please trying again later…
11/03/2025 13:25:50 - Acoustic Fingerprinting Analysis Process was unable to be performed on this release…
11/03/2025 13:25:54 - Completed & ejected this disc

2
3

Yes, we are aware of the situation, we are waiting on the 3rd party provider, no ETA at this time.

4

Still appears to be down. Any ETA?

5

The best solution I personally found, was to purchase a copy of dBpoweramp. :blush:

6

I have a copy if it, but it is not as convenient as ripping the disk right into my K21…and that’s what I like about the K21.

7

While I fundamentally agree with you. However, in the Antipodes user guide, concerning ripping CD’s, it does make the point “that great things take time.” Maybe this was referring to the metadata service being intermittent in operation.:blush:

8

Mark, we all bought 20KUSD music servers. For that money you can expect a product to work.

It’s not working, nothing we can do about it, no timeline - the same status for a month now. You are aware that you are just right now killing your market and pushing customers over to Taiko, right?

1 Like
9

I understand the CD Ripping situation is a frustration; one we are all experiencing, however, it is beyond our control. The metadata service is not controlled by Antipodes Audio.
We are working on solutions; however, there is no ETA I can give.

In the interim, I suggest using either EAC or dbPoweramp for your ripping needs.

10

It’s been a couple months now with no progress. So, what’s the issue?

Everyone understanding even the slightest bit of SW development knows that this is something that is easily fixed in a matter of minutes.

Is it a licensing issue, some inter-company disagreement, what is it? I don’t get it.

Kindly elaborate.

11

There are plenty of posts regarding this issue, please continue to post in the existing thread, rather than starting a new one.

As I have mentioned multiple times above…

12

Marc, I find you are quite cavalier about this issue.

The point is not that it would not be possible to use some add-on SW tools. The point is that when people buy a music server for 20K, they expect it to work. And they can expect that at this price point.

If we were talking about a Roon Core for 1-1.5K, the answer would probably be fine. But in this case it is not.

Topic pending since August.

1 Like
13

That the third party who owns the service can’t keep their service running reliably tells us that this isn’t an easy fix. It’s probably not even their software that needs the fix.

Also everyone who has even the slightest bit of SW development knowledge should know that a manufacturer who relies on a third party has no ability to fix the code a third party owns.

1 Like
14

Which server is this that has a built-in ripper?

15

That is true, but it’s not a free pass either. Antipodes is still responsible for the products it sells and all its functionalities.

If your supplier is not able to fix this simple issue in four months, you might want to consider changing your supplier. Not the first time either.

Just as a reference, the Android platform was developed in eight weeks. Because the team could.

16

Most of us here been eager to see Antipodes release an update to the software stack. No way they should halt this to fix the CD ripper when it’s so easy to rip CDs using a PC or Mac.

17

That team could because they elected to prioritize it. It’s always a question of priorities with SW development.

18

I ditched Antipodes to rip CD with my mac now. I quite understand what Kuoppis is getting at. Considering Antipodes makes ripping CDs in their user guide, it should be working like it should. Such occasions has been occurred many times based on the frequent reports from users and that’s why Marc asks us to report in just one thread. If it happens like once in a year and being fixed in timely manners users will be happy. What surprised me is that it seems the issue is still on going for like weeks? Antipodes should really consider changing how it works or shed some lights on possible fix / turnaround rather than saying “we have no control of it.”

2 Likes
19

I totally get where you are coming from. Just keep in mind that what Antipodes has been selling are music servers loaded with third party software. When there is an issue with any third party software (like Roon or Squeeze), Antipodes is telling the truth when they say they have no control over some things.

The only real solution to these kinds of problems is for Antipodes to develop their own software. That’s not an easy thing to do and nagging at them to fix ripping CDs isn’t going to help them get something out the door any more quickly. When I chime in, I do so only to remind people that it is a zero sum game that we are dealing with.

Once Antipodes is able to get their own software to us, they will gain the ability to control the outcomes they can’t control today. We just have to continue to be patient. I know how hard that can be because I may be one of the least patient people on the planet.

1 Like
20

I agree fully with this. I have just spent a frustrating time trying to rip CDs directly into my K41, and wondering why it didn’t work. Googled Antipodes CD ripping and found this thread.

Yes this may be down to a third party supplier, but no it still isn’t acceptable for components with this price tag.

The only ‘help’ from Antipodes so far is to suggest using db power amp. I haven’t used it before, and perhaps there’s a straightforward guide somewhere (I haven’t googled it yet), but otherwise I suspect it’ll be a case of wasting yet more of my time working out the process.